U19 Privacy Policy — Personal Information Protection for Malaysia Users
Your privacy is our priority. This document explains in detail how u19 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Types of Information We Collect from You
When you register or use the u19 platform, we collect several categories of information to ensure our services run smoothly, securely, and in line with your needs as a user in Malaysia. We only collect information that is strictly necessary and will never request data that is irrelevant.
Account Information
Your full name, email address, phone number, date of birth, and registered username. This information is used to verify your identity and manage your account securely.
Device & Browser Information
Device type, operating system, browser model, IP address, and login session data. This information helps us detect unusual activity and keep your account secure.
MYR Payment Information
Account holder name, bank account number (stored in encrypted form), and transaction records in MYR. We do not store your full card number or banking PIN.
Usage Data & Cookies
Game history, login frequency, pages visited, and in-platform interaction data. Cookies are used to maintain login sessions and continuously improve the user experience.
How Your Information Is Used
All information collected by u19 is used solely for legitimate and transparent purposes. We will not use your data for any purpose not stated in this policy without first obtaining your consent.
- Account management: Verifying your identity, processing registration, and managing your login and account security settings.
- Payment processing: Securely processing deposits and withdrawals in MYR via local payment methods such as FPX and TNG eWallet.
- Service improvement: Analysing usage patterns to improve platform design, load speed, and the overall user experience.
- Security & fraud prevention: Detecting suspicious account activity, preventing unauthorised access, and safeguarding platform integrity.
- Service communications: Sending important notices about your account, policy updates, or responses to customer support enquiries.
- Legal compliance: Meeting reporting and compliance requirements under applicable Malaysian laws when necessary.
Cookies, Tracking & How to Manage Them
The u19 platform uses cookies and similar tracking technologies to keep core platform functions running smoothly. These cookies do not contain sensitive personal information and cannot be used to identify you directly outside our platform.
Essential Cookies
Required to maintain login sessions, store language preferences, and secure form submissions. Without these cookies, certain platform features may not function properly.
Analytics Cookies
Used to understand how users interact with platform pages, including the most frequently visited pages and time spent. This data is processed in aggregate and is not linked to individual identities.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your experience and certain security features on the platform.
Data Storage, Security & Information Sharing
U19 takes appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is stored in a secure, encrypted server environment.
Storage Security
Your data is encrypted using TLS protocols during transmission and stored in databases protected by strict access controls. Passwords are never stored in plain text — only irreversible hashes are kept in our system.
Retention Period
Account information is retained for as long as your account is active and for a period required by law following account closure. Financial transaction data is kept in accordance with the retention periods set by applicable Malaysian financial regulations.
Third-Party Sharing
U19 does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data as necessary with authorised payment providers, technical service providers bound by confidentiality agreements, or competent authorities when required by law.
Ongoing Security Measures
The u19 technical team conducts regular security reviews, including penetration testing, vulnerability assessments, and activity log monitoring. Any security incident involving your data will be reported to you within a reasonable timeframe as required by law.
Your Rights as a User — Access, Correction & Deletion
As a u19 platform user, you have certain rights over your personal information. We respect these rights and will make every effort to process any related requests within a reasonable timeframe.
Right to Access
You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted through our customer support channels and will be processed within 14 business days.
Right to Rectification
If the information we hold is inaccurate or out of date, you have the right to request a correction. Some basic account details such as your name and email can be updated directly through the profile settings in the u19 platform.
Right to Erasure
You may request the deletion of your account and associated personal data. However, certain financial records and transaction history may need to be retained for the period required under applicable Malaysian laws and regulations.
How to Submit a Request
To submit any privacy rights request, please contact the u19 support team by email at [email protected] or through the in-platform support channel. Clearly state the nature of your request and provide the necessary identity verification details. Our team will verify your request and respond within the stipulated timeframe.
Privacy Policy Updates & How to Contact Us
U19 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any significant changes will be communicated to users via an in-platform notice or email at least seven days before taking effect.
It is your responsibility to check this page periodically to ensure you are always aware of the latest version of the applicable Privacy Policy. The most recent update date is always displayed at the top of this document for your reference.
Continued use of the u19 platform following any changes to this Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the changes, please contact us or stop using the platform before the changes take effect.
Contact the u19 Privacy Team
If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your data, don't hesitate to reach out. You can email your enquiries to [email protected] or visit the FAQ for quick answers to common questions. Our support team is always ready to assist you.
Your Data Is Safe with u19
We are committed to protecting the privacy of every user in Malaysia. Register an account with confidence, or visit our FAQ section to learn more about our platform.